How this game-changing Japanese technology will keep Thailand’s elevators safer than ever

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Mitsubishi Elevator revolutionises vertical transportation systems in Bangkok and beyond with a cutting-edge, state-of-the-art innovation on predictive maintenance

Thailand is rising, literally.

Bangkok alone, the capital, has 109 buildings that are at least 150 metres tall, with 14 more under construction, according to the Council on Tall Buildings and Urban Habitat. In addition, the Thai government announced it would invest a staggering THB1.49 trillion on infrastructure projects this year.

With construction on full throttle again as the pandemic wanes, the demand for elevators in the kingdom has well and truly returned. And it’s here to stay. As the skylines of Thai cities become denser, their millions of inhabitants need efficient means of conveying themselves up and down increasingly high edifices. This evergreen need for vertical transportation systems will drive improvements to the way elevators are maintained and repaired.

Mitsubishi Elevator is currently leading in this space. In its daily pursuit of safety and security, the renowned Japanese brand is deploying a cutting-edge innovation of maintenance named M’s BRIDGE™.

This state-of-the-art solution is not the ordinary mechanical service still used by many landlords, developers, contractors and homeowners. Combining signal data and communications technology with up-to-date computing data, M’s BRIDGE™ can check the operation status of elevators 24 hours a day, 365 days a year.

In contrast, a typical mechanic can only perform preventive maintenance checks on an elevator for just an hour a month—for a grand total of 12 hours a year.

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Already used widely by the Japanese market, M’s BRIDGE™ was born out of a desire to incessantly watch over the safety and security of users. “M’s BRIDGE™ was developed by integrating all the experience and know-how of the development, manufacturing, installation and maintenance departments,” says Kaori Takahashi, managing director of Mitsubishi Elevator (Thailand) Co., Ltd. “This was the biggest project ever.”

Predictive maintenance is just one of many powerful functions of M’s BRIDGE™, installed to the elevator by linking the monitoring signal with the fault signal. M’s BRIDGE™ then transmits information, including any issue undetectable by the human eye, via a wireless telecommunications network to Mitsubishi’s central processing system in Japan.

The system will expand functions in the future and be able to use artificial intelligence to anticipate problems before they happen, alerting Mitsubishi’s service technicians on the ground.

“The number one challenge besetting elevators in Thailand is unpredictable elevator failure,” says Takahashi. “It has been our concern for a long time because we don’t want the passengers to face this situation. Therefore, we developed new innovations for service and maintenance that we call ’M’s BRIDGE™.’”

M’s BRIDGE™ is suitable for use by developers and property owners who require a high level of elevator quality

The company has Thailand’s first double-deck elevator at the integrated district One Bangkok and also installed Thailand’s fastest elevators at Mahanakhon, the tallest building in the country, and its highest escalators at Terminal 21 shopping malls. The Mitsubishi Elevator Training Centre in Thailand is the fullest vertical transportation facility in Southeast Asia.

M’s BRIDGE™ is suitable for use by developers and owners of properties that require a high level of elevator quality, such as office buildings, hotels, and condominiums. These are places that necessitate uninterrupted operation of the elevator. By monitoring and remotely inspecting the elevator all day and all night, M’s BRIDGE™ does not force it to go into downtime.

Essentially, M’s BRIDGE™ can check the operation status of an elevator every time it moves.

M’s BRIDGE™ is connected to a remote maintenance service, which performs both remote monitoring and inspection, that has been turned into an application. Whenever an anomaly is detected, alerts and modulation analysis results are displayed on the application—“visualising the state” of the lift for the customer.

Common failures in elevators are around their doors. “By using the modulation data as a reference to maintain the area around the door, we have been able to prevent many failures before they occur,” says Takahashi. “Before an actual failure occurs, M’s BRIDGE™ checks modulated signals that cannot be seen by mechanics.”

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In addition to M’s BRIDGE™ all Mitsubishi’s elevators under maintenance contract in Thailand are connected to the Mitsubishi Call Centre (MIC), which oversees real-time elevator status and information 24 hours a day. Furthermore, Mitsubishi Elevator runs 28 service centers throughout Thailand: guaranteeing prompt service for building owners and developers.

The importance of keeping elevators safe and effective is at an all-time high in both Thailand and Japan. “Japan has very strict regulations to control the quality and safety of elevators, which makes its elevator failure ratings lower than Thailand,” says Takahashi. “Even though Thailand doesn’t have regulatory obligations for elevators, we still give priority to quality and safety. We have the lowest elevator failure rating in Thailand.“

Mitsubishi’s training centre and showroom in Thailand have a wide range of elevator equipment and products on display, allowing customers to have a close look at materials like car walls and hall buttons. The training centre is also equipped with authentic elevators and escalators for practice, with Mitsubishi specialists on standby for delivering training courses.

“We will design elevators to suit each building type, usage and requirements, as well as market trends, for giving the most benefit to our customers,” says Takahashi. “The best elevator is the most appropriate elevator for the customer’s usability and requirement.”

For more information on Mitsubishi Elevator, platinum sponsor of the PropertyGuru Thailand Property Awards, please visit the official site